BUY ONLINE - OFFICIAL New South Wales Flag

The NSW flag sold here is an outdoor flag that is built to have superior durability and weather resistance in all types of climates found across New South Wales, from the outback to marine environments. The materials used in the making of this flag are UV treated to be resistant to fading during normal use. 

This flag:

• Has the best resistance to UV light and is resistant to fading in the extreme Australian sun
• Is made of a knitted polyester fabric
• Lightweight so that it can fly proudly, even in the slightest of breezes
• Beautiful and vivid colors
• Four rows of quadruple high strength lock-stitching at the fly end reduces fraying and extends the flag's life
• Can be finished with brass grommets or in larger flags, roped heading with a galvanized thimble. 

Artwork and Proofing for Custom Windsocks and Flags

At the Custom Windsocks Company we understand that artwork can be a bit of a headache when ordering. Our aim is to take the pain out of ordering such that you can be confident in the product you're getting. 

FREE Proofs and Mock-ups

For all custom products to we provide free proofs. You can rest assured that we won't simply go to production and produce something that you were not expecting. To speed up the proofing process, add your notes in the "notes" section when ordering.  Tell us what would like to see  ie: "change my logo to red and add the text "ABC" under it".  Important note: This applies only to custom products, not  "personalized" products where you choose our design template and add your name/text.

FREE Logo Vectorization

We will vectorize your logo for free (and then give you the file!). What does this mean? It means that we will turn your lo-resolution art into "vector art" which will not pixelate when enlarged for FREE. Oftentimes this is a barrier for many people as they cannot locate their vector file from when their logo was created or they simply just don't have it. No worries, we'll do it for you AND we'll send it to you for future use with us or anyone else you may want to get things printed with for FREE (T-shirts, business cards, promo products...they all need a vector file). We'll even pull your logo off a business card, sign, T-shirt or anything you can get a decent photo of! 

FREE Logo Alteration

We can manipulate your logo so that it will show up well on your custom windsock or custom flag. This means we can take your stacked logo and turn into a landscape version so it fits well on your product or we may flip your colour scheme around such that it shows up well on the windsock or flag. Of course, you can request this or we may take the liberty of doing it and then showing you a couple of options to see if you like it.    

Flag Sizing

 Deciding on the size of flag you want is really about the desired appearance you want your flag pole to have when it's flying your flag. The sizes below are suggested sizes for standard Australian flagpole lengths

Generally speaking, the flag length should be between 1/3 and 1/4 of the flagpole height. Of course, this is a matter of taste, but many flags flown at government and public institutions follow this rule of thumb.

There are a few ways you can install your flag onto a pole, most of which depends on how you're going to use it. If you're using it for a rodeo or parade, the materials and tools you need will be different than if you're installing it on a commercial flagpole. At the Custom Windsock Co, we finish our flags either with grommets or a 25mm/2" sleeve that is closed on top. Both of these finishings are quite common in Australia 

Custom Rodeo Flags are best Finished with Sleeves 

Sleeved flags are generally used for parades and rodeos because

• They offer a quick, tool-free installation 
• Any generic pole or dowel can be used (max 1" diameter)
• The flag is not being exposed to the elements for a long period of time, no need for clips or reinforcements are needed

Custom Flags for Outdoor Poles are best Finished with Grommets

If you plan to use your flag outdoors for long periods of time, it is best to have your flag finished with grommets as it offers a stronger connection onto your pole.

Shipping Policy

Get your Windsocks and Flags Online Fast

• Stock items usually ship within 24 hours (this includes orange and orange/white windsocks and hardware). You will be notified if a shipment may take longer.
• All printed products are made to order. Standard turn around time is approximately 5 business days after proof approval
  

Domestic and International Shipping Times

• Shipping within USA -Normally 3-4 business days
• Shipping within Australia- Normally 5-6 business days
• Shipping within New Zealand- Normally 6-7 business days
• Shipping within Europe- Normally 6-7 business days
• Shipping within the Middle East- Normally 6-7 business days
• Shipping to South America and Africa: Email us to arrange a quote at info@custom-windsocks.com
• We do not offer shipping to Canada at this moment

Note on all Non USA orders: All duties and taxes that may be incurred upon import are the customer's responsibility.  

Note: Any of the above shipping timings and costs can be changed at any time at the sole discretion of the Custom Windsock Co.

Cancellations, Return and Refund Policy

Returns of Products with Defects

At the Custom Windsock Company, we want you to be satisfied when you receive your products. All custom products are tailor made to your specifications but because all the finishing and sewing is either done by hand or by a person with a sewing machine, sometimes there is potential for human error, however minimal. Under normal circumstances, our quality control department would pick up on it but sometimes things slip through and the order is dispatched. You might be wondering, what do I do incase of a manufacturing defect?

If our products are faulty in any way, you can return them within 14 days of receipt. You can contact our customer service department by calling 1-833-786-1035 or emailing info@custom-windsocks.com. Let us know your name, order number and concern and we will respond quickly to resolve your issues. We ask you provide a digital image of the fault in your product as well as a clear description of the problem.

In most cases, we will be able to resolve your issue via email. If the fault cannot be verified, you may  need to return your product to us for inspection.

Returns of Non Faulty Products

With regards to ALL stock products and ALL hardware

All returns must be approved prior to attempting a return. Please email us at info@custom-windsocks.com and state the reason for return to obtain approval for a return. If a return is received that did not obtain prior approval will not be refunded.

• We will accept returns for non-used products for up to 3 days after the product delivery without a re-stocking charge. Customer to pay for return shipping (Note: for non US clients, this may require you to ship the product back to our US warehouses. You may be required to pay for duties and taxes for products re-entering the US). Refunds are not processed until the product is landed and inspected at our facilities. 
• We will accept returns up to 7 days after the product delivery with a 25% restocking charge
• We will not accept returns of any product after 7 days of product delivery 

In regards to all custom printed products

• We do not accept any returns or exchanges